PRĪVIT SUPPORT
We're here to help! Find answers below or contact us directly.
FREQUENTLY ASKED QUESTIONS
MEMBERSHIP
Q: How do I apply for membership?
A: Download the PRĪVIT app and complete the application form. We review all applications within 48 hours.
Q: What's the difference between Approved Member and Premium Member?
A: Approved Members can browse events but cannot RSVP. Premium Members have full access to all events, member pricing, and exclusive gatherings.
Q: How much does Premium Membership cost?
A: Annual membership and monthly membership options are available. Pricing details are provided during the application process.
Q: Can I cancel my membership?
A: Yes. Annual memberships are non-refundable but you retain access through your paid period. Monthly memberships can be canceled anytime and you retain access through the end of your current billing cycle.
Q: What are the membership requirements?
A: We look for established professionals (typically 5+ years experience) with strong professional networks. Membership is by application only. Age requirement: 21+
EVENTS
Q: How do I RSVP to events?
A: Premium Members can RSVP through the PRĪVIT app. Browse events, tap the event you want to attend, and click RSVP.
Q: Can I bring a guest to events?
A: Most events are members-only. Some public events allow guests. Check individual event details for guest policies.
Q: What if I need to cancel my RSVP?
A: Cancel through the app at least 24-48 hours before the event (cancellation deadline varies by event). See our Refund Policy for details.
Q: How many events can I attend?
A: There's no limit! Attend as many or as few events as you'd like. No attendance requirements.
Q: What types of events do you host?
A: Private dinners, live music, networking brunches, wine tastings, cultural experiences, seasonal celebrations, and more.
ACCOUNT & BILLING
Q: How do I update my payment method?
A: Go to Account Settings in the app → Subscription → Update Payment Method.
Q: When will I be charged?
A: Annual memberships are charged once per year on your join date. Monthly memberships are charged on the same date each month.
Q: How do I update my profile information?
A: Go to Account Settings → Edit Profile in the app.
Q: I forgot my password. How do I reset it?
A: On the login screen, tap "Forgot Password" and follow the instructions sent to your email.
Q: How do I delete my account?
A: Contact us at info@privitevent.com to request account deletion. Your data will be deleted within 30 days per our Privacy Policy.
APP & TECHNICAL
Q: Which devices are supported?
A: PRĪVIT is available on iOS (iPhone/iPad) and Android devices. Download from the App Store or Google Play Store.
Q: The app isn't working properly. What should I do?
A: Try closing and reopening the app. If issues persist, delete and reinstall the app, or contact support@privitevent.com.
Q: I'm not receiving notifications. How do I fix this?
A: Check your device Settings → PRĪVIT → Notifications and ensure they're enabled. Also check notification settings within the app.
Q: How do I enable location services?
A: Go to device Settings → Privacy → Location Services → PRĪVIT → Select "While Using the App."
CONTACT SUPPORT
Didn't find your answer? We're here to help.
EMAIL SUPPORT info@privitevent.com RESPONSE TIME We typically respond within 24 hours (48 hours on weekends). MEMBERSHIP QUESTIONS membership@privitevent.com EVENT QUESTIONS events@privitevent.com TECHNICAL ISSUES support@privitevent.com BUSINESS INQUIRIES partnerships@privitevent.com
ACCOUNT MANAGEMENT
MANAGE SUBSCRIPTION
Log into the app → Account Settings → Subscription
CANCEL MEMBERSHIP
Monthly: Cancel anytime in Account Settings
Annual: Contact info@privitevent.com
UPDATE PAYMENT METHOD
Account Settings → Subscription → Payment Method
VIEW BILLING HISTORY
Account Settings → Subscription → Billing History
REQUEST REFUND
Review our Refund Policy, then email info@privitevent.com
POLICIES & LEGAL
Privacy Policy
Terms of Service
Refund Policy
Community Guidelines
Data Deletion Request
Email info@privitevent.com to request account and data deletion.
ADDITIONAL RESOURCES
GETTING STARTED GUIDE
New to PRĪVIT? Learn how to get the most out of your membership. [Link to guide if you create one]
UPCOMING EVENTS
Browse all upcoming events [Link to events calendar]
APPLY FOR MEMBERSHIP
Not a member yet? Apply now. [Link to application]
ABOUT PRĪVIT
Learn more about our mission and community. [Link to About page]
